Terms of Service
These terms ("Terms") govern your use of the RefRight web application, REST API, and Microsoft Word add-in (the "Service"), operated by SVELA AI SOFTWARE LABS PRIVATE LIMITED ("Svela", "we", "us", "our"). By creating an account or using the Service, you agree to these Terms.
1. The Service
RefRight parses and reformats bibliographic references into citation styles defined by us or by you. We make best-effort attempts to verify DOIs, expand journal abbreviations, detect duplicates, and check for retractions, but the Service is informational and does not replace your own editorial judgment before submission.
2. Your account
- You must be 16 or older to create an account.
- You are responsible for keeping your password and API keys secure. Do not share them.
- You are responsible for all activity under your account.
- One person, one account. Sharing accounts is not permitted on individual plans.
3. Acceptable use
You agree not to:
- Use the Service to process content you do not have legal rights to.
- Attempt to reverse-engineer, scrape at scale, or circumvent rate limits.
- Use the Service to transmit malware, illegal content, or content that violates intellectual property rights.
- Resell or sublicense access to the API without a written agreement.
- Use the Service in a way that disrupts other users (e.g. denial-of-service patterns).
We reserve the right to suspend or terminate accounts that violate these rules. For severe abuse, we may report to law enforcement.
4. Free pilot and future payments
RefRight offers its currently implemented reference features free during a pilot lasting three calendar months from its Microsoft Marketplace launch date. All users share the same pilot dates, published on the pilot page. Early access before that date is also free. Account signup requires email verification.
The pilot has no monthly reference quota. A maximum of 100 references per request, upload limits, and security and request-rate controls apply. No payment card is required and no automatic charges occur. After the pilot, free Lite limits apply unless an extension is announced or you choose an available paid plan. Future pricing and purchase terms will be provided before any purchase.
5. Your content and our rights
You retain all rights to references, manuscripts, and other content you submit to the Service. You grant Svela a limited, non-exclusive licence to process, store, and display this content only as necessary to provide the Service to you. We never claim ownership of your content, use it to train models, or process it beyond the purposes described in our Privacy Policy.
6. Intellectual property
The RefRight name, logo, design system, source code, and built-in journal profiles are the property of SVELA AI SOFTWARE LABS PRIVATE LIMITED and protected by Indian and international copyright and trademark law. You receive a non-exclusive, non-transferable licence to use the Service in accordance with your subscription. You do not receive any other rights to our intellectual property.
7. Service availability
The Service is provided "as is" and may be unavailable for maintenance, upgrades, or factors outside our control, including failures of reference lookup services and hosting providers. No uptime guarantee is offered for launch access.
8. Limitation of liability
To the maximum extent permitted by Indian law:
- Svela's total liability for any claim relating to the Service is limited to the fees you paid in the 12 months preceding the claim.
- Svela is not liable for indirect, consequential, or incidental damages, including loss of data, profits, or business opportunity.
- You are responsible for verifying the accuracy of formatted references before submission to a journal. RefRight's output is a best-effort starting point, not a final authority on style.
9. Termination
You may request account termination by emailing support@refright.app. We may terminate or suspend your account if you violate these Terms, fail to pay, or for legal or regulatory reasons. Data requests and retention are described in the Privacy Policy.
10. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email to registered users at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
11. Governing law and disputes
These Terms are governed by the laws of India. Disputes will be resolved in the competent courts of Chennai, Tamil Nadu, India. If any provision is found unenforceable, the rest of the Terms remains in effect.
12. Contact
Questions: support@refright.app
Legal notices: support@refright.app
Registered office: No. 1, Emerald Nagar, SIPCOT, Ranipet, Tamil Nadu, 632403, India.